General questions
General steps for Smart Phone or Tablet Instructions:
1. Scan the QR code on the User Manual to download the “Smart life” App from the App Store or Google play, then add the device to the App.
2. Hold the device Reset Button until it starts blinking.
3. In the app, Add Device, to detect your new device.
4. Connect to your Wi-Fi.
5. Rename your device.
General Steps:
1. Download & Registration: Scan the QR code on the User Manual to download the “Smart Life” App from the App Store or Google play, then add the device to the App.
2. Open Alexa, from the Home menu, select skills. Then search for “Smart Life” inside the categories.
3. Select “Smart Life” from the search result, press “Enable” to learn the skill.
4. Choose “Discover Device”, all your devices will appear in the listing.
Normally under 100pcs we shipped in 2-5 work days after the payment.
For OEM 1000pcs we will send the goods within 20-25 working days after the full payment has been confirmed
According to your order quantity, the delivery time will be different.Generally 2 days to 5 days are required to arrange and ship the goods for online order and 7-10 for big quantity.We will do our best to send the products to you as soon as possible. Also it depends which shipping method you choose. Express delivery by DHL & FedEx service take 5-7 days to reach the goods to any country. Shipping by sea transport takes time about 12-35 days.
RSH-Tech is a professional smart home products high-tech enterprise, we are in this filed more than five years,and we have a huge tech team specially for OEM and ODM in this field, MOQ can be 100pcs Start and for OEM/ODM of 500PCS, no need add any extra fees.
OEM:
1. Logo printing on housing(silk screening or gold blocking)
2. Customized package
3. Software Customization: Booting image, UI, APP, Function,etc
ODM:
1. PCBA desgin
2. Housing desgin
3. Software Customization.
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, Our after sales service team is handling the issues which are covered under warranty terms. Generally physical damaged on product due to external factor is not covered in warranty. Discuss with ur team and let us know the issue you are facing. During the warranty period, we will send a new device once you return the product to us.
Yes, we welcome sample order for any smart home product to test and check quality. Shipping cost will be charged as per actual.
Other questions
Once you confirm the order and do the payment, the goods will be delivered to your given address. We are exporting to many countries. Our supply chain takes care of all process required to clear the custom and can reach the goods in given short time. We will be continuously engaged with you till the delivery of the goods to your place.
It depends on the total weight of your order and the way you chose for shipping. There are International Express Door to Door, Airline Company and Ocean Transportation available.
You can ask us, we will provide you the exact cost of the shipping the goods.
Yes, we are also doing white labeling in most of all the products. As per the customer’s need and suggestions we provide custom design,productions, branding of their company on packaging box or products. Custom packaging design and innovations are welcomed. Many of our clients are printing their logo on the products.
In general we are providing 1 year warranty of the products, but it depends on the products. Some of the products have 2 or 5 years of warranty and some of have 6 months of warranty. Any products which are not working well or damaged, send us back. We want to build long term relationships with you.
Yes, you can be our sales person. You will get the commission straight away on the profit as decided in the contract. Also we are open for franchise model. We will expect good relations and honest work from your side.
850+ B2B customers belive in our products
